IT support has evolved over the years, dictated by factors like business needs, work culture, technological innovations, and the ever-changing IT landscape. IT help desks have transformed into IT service desks which handle a wider spectrum of IT operations and better align with strategic business goals. These IT services are supported by ITSM tools that provide increased functionality and usability. The road, of course, doesn’t end here; ITS is bound to continue to evolve. Here are some hot trends which will fuel the evolution of ITS in the coming years.
One reason for the push to automate is that some security standards are based on ITIL; many organizations are well aware that automating ITIL processes can help them sail through compliance audits. Extending automation to other workflows and processes can help decrease inconsistencies and increase efficiency in help desk operations as well. With the automation of help desk tasks, end users benefit from improved resolution times.
As the IT services industry is going noisy every day, businesses are finding it a tough task to identify the right solutions provider who could fit their exact requirements. That’s why Enterprise Viewpoint Magazine has developed this special edition on “Top 20 IT Service Providers 2022.”
This special edition features some of the most innovative and cutting-edge solution providers who are creating an impact in the industry.