Friday, December 1, 2023

IT support has evolved over the years, dictated by factors like business needs, work culture, technological innovations, and the ever-changing IT landscape. IT help desks have transformed into IT service desks which handle a wider spectrum of IT operations and better align with strategic business goals. These IT services are supported by ITSM tools that provide increased functionality and usability. The road, of course, doesn’t end here; ITS is bound to continue to evolve. Here are some hot trends which will fuel the evolution of ITS in the coming years.

One reason for the push to automate is that some security standards are based on ITIL; many organizations are well aware that automating ITIL processes can help them sail through compliance audits. Extending automation to other workflows and processes can help decrease inconsistencies and increase efficiency in help desk operations as well. With the automation of help desk tasks, end users benefit from improved resolution times.

As the IT services industry is going noisy every day, businesses are finding it a tough task to identify the right solutions provider who could fit their exact requirements. That’s why Enterprise Viewpoint Magazine has developed this special edition on “Top 20 IT Service Providers 2022.”

This special edition features some of the most innovative and cutting-edge solution providers who are creating an impact in the industry.


CEO : Julie Sweet
HQ: Dublin, Ireland

Accenture plc is a global professional services firm headquartered in Ireland that specializes in IT services and consulting. Accenture provides unmatched services in strategy, consulting, digital, technology, and operations to assist clients in resolving their most complex issues. 


President and CEO: Sameer Kishore
HQ: Kirkland, WA

Founded in 2001, Covestic is a leading business and IT consulting services company. They are a ServiceNow “Elite” Partner that works with many of the most recognizable brands in the world. For over 20 years, Covestic, as an IT Consulting and solution company, has delivered a comprehensive suite of scalable, best-in-class IT solutions and managed services for top-performing organizations in nearly every industry as ServiceNow Partners.


CEO: Philip Allen
HQ: Lincoln, NE

DataVizion an Inc. 5000 company providing a full range of Professional and Managed IT technology solutions. Their priority is to provide a better connection that enhances speed, flexibility, and productivity in a secure environment. Backed by superior support and customer service, their proven methods give clients a competitive advantage to grow and thrive.

Dynamic QuestSolutions

President and CEO: Javier Gomez
HQ: Greensboro, NC

Dynamic Quest is strategically focused on helping organizations achieve their business and security goals. Be it improving processes, stabilising the network, controlling costs, boosting productivity, or controlling risk, they are ready to help. They offer dedicated managed services and expertise, to ensure security, and protection, and keep their users prepared.


Founder & CEO: Bruce Grant
HQ: Loveland, CO

EstesGroup help companies run better through the application of modern technology and business best practices. Their consultants use strong business acumen coupled with exceptional technology skills in three primary areas. They are Enterprise Resource Planning, IT Managed Services and Cloud Services for companies of all sizes, in all industries.

Huenei IT Services

CEO & Founder: Gustavo Commisso
HQ: Argentina

Huenei is a regional provider of IT services founded in 1995. They currently have a team of more than 350 software creators and professionals with presence in Argentina, Chile, Mexico and the United States. They have carried out hundreds of successful software projects for large companies from different countries and industries.

ICS Complete

President and CEO: Kevin
HQ: Endicott, NY

ICS is a leading managed service provider with world-class expertise and comprehensive IT systems meant to bring modern solutions to the ever-changing technology landscape. Their goal is to align the users IT with the unique business goals and make the technology a competitive advantage. For over 30 years, ICS has worked alongside clients to develop solutions to meet all of their technology and telecommunications needs.


Co-founder and President: Alexey Sigov
HQ: Kyiv, Ukraine

Infopulse is a company that provides end-to-end digital services and advisory. The company brings in decades of IT expertise to enable the success of their clients around the globe. By aligning their business objectives with the most relevant and consistent technology strategy, they help their customers to innovate and achieve scalability, increased efficiency, and operational agility.

Integration Technologies Group

President and CEO: Burl Williams
HQ: Falls Church, VA

Integration Technologies Group, Inc. is one of few government contractors certified for ISO 9001, ISO 27001, ISO 20000-1, ISO 20243, CMMI Dev, and CMMI Services and fully complies with NIST 800-171. ITG focuses on IT Systems Integration, Warranty Services and Product Lifecycle Management, Video Teleconference Solutions, Management Consulting Services and Certifications, Assistive Products and Technologies, COTS Software Solutions, Enterprise Wireless & RFID Asset Management Services.


CEO & Founder: Rashaad Bajwa
HQ: Atlanta, GA

Integris is a premium, national, managed IT services provider, dedicated to helping their customers stay one step ahead of their IT infrastructure and data safety needs. Integris offers strategic IT consulting services, hardware and software management, networking, a 24/7 service desk, on-site troubleshooting/installations, cybersecurity monitoring, backup solutions, and more.


CEO: Oleksandr Radchenko
HQ: New York, NY

Intellectsoft is a digital transformation consultancy and engineering company that delivers cutting-edge solutions for global organisations and technology startups. Since 2007 they have been helping companies and established brands reimagine their business through digitalisation. Its mission is to help enterprises accelerate the adoption of new technologies, untangle complex issues that always emerge during digital evolution, and orchestrate ongoing innovation. 


President and CEO: Jeff Strout
HQ: Tyler, TX

KnackForge is a multinational application development company creating bespoke solutions for distinctive challenges. Headquartered in Tyler, Texas with an R&D function in Chennai, India they specialize in building scalable applications for start-ups and enterprises. The company was founded in 2011 and since then, they have consistently delivered industry leading digital transformation and software solutions.


Chairman & CEO: Sam Galeotos
HQ: Cheyenne

Lunavi, based in Cheyenne, WY, helps companies digitally transform their businesses and illuminate the path forward in IT modernization through the power of human ingenuity. Lunavi assists organizations in technology, energy, financial services, healthcare, education, government and others to develop business applications, solve traditional IT challenges, and extract ROI with comprehensive services in cloud migration, modern application development, and managed services.


CEO: David Henley
HQ: Houston, TX

Meriplex is a managed cybersecurity, IT, and SD-WAN solutions provider that enables transformation by combining secure, innovative technology with advanced expertise. They deliver business-driven solutions that provide the scalability and support needed to power growth for organizations. They are leading the way into a new enterprise frontier by deploying gold standard SD-WAN and other transformative technology that will redefine how you do business.


CEO: Jeff Hwang
HQ: Washington, DC

Ntiva is a leading IT services company that provides businesses across the U.S. with advanced technology expertise, including managed IT, cloud hosting, cyber security, unified communications and strategic consulting services. Their team of world-class talent genuinely cares about the relationships they build and understands that response and precision are fundamental keys to a successful partnership.


CEO: Joseph Tarantino
HQ: Menlo Park, CA

Protiviti India Member Private Limited is the India Member Firm of the global network of Protiviti firms, a collection of independent consulting firms that assist businesses in resolving issues pertaining to finance, technology, operations, governance, risk, and internal audit.

Ripple IT

Founder & CEO: Mike Landman
HQ: Atlanta, GA

Ripple is a managed IT service provider and offers Humans First managed IT services for CEOs, manager’s and everyone who needs and IT solution. Ripple has a combination of the in-house experts who are very good at bringing security and technical expertise to their customers. 


CEO: Bob Lohfeld
HQ: Woodbridge, VA

Sev1Tech provides IT modernization, cloud, cybersecurity, engineering, training and program support services to U.S. government agencies and major commercial organizations. The firm is a trusted contractor supporting critical missions across the defence, intelligence, homeland security, space, and health markets. Sev1Tech delivers excellence through highly qualified people, CMMI SVC 3, ISO 9001, ISO 20000, ISO 27001 and ISO 27017 certified processes, and cutting-edge technology.

Svitla Systems

Founder & CEO: Nataliya Anon
HQ: Corte Madera, CA

Svitla Systems is a proven software development company and testing provider. They are experts in delivering Managed Team Extension and AgileSquads. They cover all aspects of the software engineering process, starting with the strategy. They offer a wide range of services, from web and mobile applications to systems support and testing to Big Data architecture designs and Internet of Things deployments.


Executive Director of Cloud Services and Infrastructure: Tory Jamison
HQ: Irvine,CA

Trace3 is an Irvine, CA-based Information technology company and managed service provider. The company provides IT Operations Analytics, cloud computing, cybersecurity, machine learning, artificial intelligence, big data intelligence, Internet of Things consulting and data center services for businesses.


CEO: Scott Shafer
HQ: Englewood, CO

Zunesis is a prominent IT solutions provider in enterprise infrastructure, cloud and on-premise solutions. It helps businesses to compete in the digital economy with infrastructure transformation aligned to your business goals. They have more than 17 years of experience serving customers. Their staff of solution architects have decades of expertise and in-depth product knowledge to customize IT solutions with success.

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